CONTACT CENTER CLERK II

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Description/Job Summary

This position is an Ability One contract that requires most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person meeting the Ability One criteria.

Global Connections to Employment - GCE serves to help people with disabilities find meaningful employment through multiple business service lines located in 16 states.  We offer a competitive compensation package that includes robust benefit options.   At GCE our mission is "Helping people throughout life’s journey."   We have a team of dedicated professionals that support our vision of being a trusted partner for improving the quality of life in the communities we serve. GCE is a "Top 25" non-profit provider under the AbilityOne® Program.

Position Summary:

Contact Center Clerk I is responsible for effectively handling contacts in support of DMDC customers and their families. Contacts primarily enter as faxes requiring assessment of materials for completeness and accuracy, a review of existing or new case requirements and subsequent document imaging and appropriate retention or destruction per guidelines. Accurately documents inquiry outcomes for tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the organization to ensure customer requests and questions are handled appropriately and timely. 

Job Requirements: 
  • Must have strong attention to detail and organizational skills. 
  • Good computer and clerical skills, to include basic knowledge of word processing and spreadsheet applications. 
  • Must be able to obtain and maintain a position of public trust vetting. 
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements. 
  • U. S. Citizenship required per government contract. 

Travel Requirements:

Some travel may be required, up to 10% of the time

To Apply

Interested applicants please visit www.gce.org and complete the on-line application. If you require additional assistance, call 866-236-3981.

Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status or any other characteristic protected by federal, state, or local law.  Drug Free Workplace Employer, DRUG TESTING REQUIRED

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Equal Employment/Affirmative Action employer including Vets and Disabled. For more information, view the EEO is the Law Poster and Pay Transparency Statement. For reasonable accommodation, please email us at LCIEmployment@bhcpns.org.