CONTACT CENTER REP II - FINANC

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Description/Job Summary

GCE - Global Connections to Employment is excited to offer career opportunities within our fast growing organization. Our mission – "Helping people throughout life’s journey" and the vision to be the trusted partner for improving the quality of life in the communities we serve. We are a "Top 25" non-profit provider under the AbilityOne® Program. GCE serves to help people with disabilities find meaningful employment in multiple business service lines in 16 states, including internationally. GCEs IT teams maintains government and commercial contracts and we have been honored with numerous awards for service excellence and supporting employee morale. Our IT team is a primary federal contractor for DMDC for DoD, where our focus is on identity management and software development credentialing, and personnel security and benefits. We offer competitive compensation and benefits package.

At Global Connections to Employment, we value differences. We are committed to inclusion across race, gender, physical or mental ability, age, religion, identity, and experience. This commitment motivates us everyday. We’re passionate about creating opportunities for all people on their unique journey through life.

Overview

The Contact Center Representative II - Financial is responsible for disseminating information and providing assistance consumer complaints. This position will provide information and documents complaints regarding financial institutions and financial products. The Contact Center Representative II - Financial will provide accurate and knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.  Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Qualifications

  • Must have a high school diploma or GED equivalent.
  • Minimum one (1) year of customer service and/or financial products for service experience required.
  • Familiarity with CRC or CRM contractor computer systems.
  • Must be able to speak English clearly and professionally.
  • Ability to effectively work within established contractual turnaround times required. 
  • Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Must be able to pass organization screening requirements including state or federal background screenings as appropriate.

Physical
  • The employee will be required to operate computer equipment and other basic office equipment.  
  • The employee will be required to sit for extended periods of time. 
  • The employee must be able to deliver exceptional customer service during stressful situations/interactions.
  • The mental demands, physical demands, and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interested applicants please visit our Career Center @ www.gce.org and complete our on-line applications. Our toll free number is (866) 236-3981.

Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED
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Equal Employment/Affirmative Action employer including Vets and Disabled. For more information, view the EEO is the Law Poster and Pay Transparency Statement. For reasonable accommodation, please email us at LCIEmployment@bhcpns.org.