CONTACT CENTER REPRESENTATIVE I

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Description/Job Summary

This is an AbilityOne contract which requires most work hours must be performed by a Team Member with Significant Disabilities. Due to the program requirements, this requisition needs to be filled by a person that meets the AbilityOne criteria.



GCE - Global Connections to Employment is excited to offer career opportunities within our fast growing organization.  Our mission – “Helping people throughout life’s journey” and the vision to be the trusted partner for improving the quality of life in the communities we serve.  We are a “Top 25” non-profit provider under the AbilityOne® Program.  GCE’s serves to help people with disabilities find meaningful employment within multiple service lines in 14 states.

Position Summary:

Responsible for effectively handling customer contacts (i.e. escalated case assignment, phone calls, e-mail, TDD, etc.). Analyzes problems and provides information/solutions via multiple platform technologies, telephone and written correspondence. Accurately documents inquiry outcomes for tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the organization to ensure customer requests and questions are handled appropriately and timely.


Minimum Job Requirements: 
  • Must have strong attention to detail and organizational skills.
  •  Knowledge of Microsoft Office products desired. (Word, Excel, PowerPoint)
  •  Experience with computers and keyboarding skills required (or alternate technology that facilitates computer keyboarding/data input).
  •  Must be able to obtain and maintain a position of public trust vetting.
  •  Applicants selected will be subject to a government security investigation and must meet eligibility requirements.
  •  U. S. Citizenship required per government contract.
To Apply

Interested applicants please visit www.gce.org and complete the on-line application. If you require additional assistance, call 866-236-3981.

Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status or any other characteristic protected by federal, state, or local law.  Drug Free Workplace Employer, DRUG TESTING REQUIRED

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Equal Employment/Affirmative Action employer including Vets and Disabled. For more information, view the EEO is the Law Poster and Pay Transparency Statement. For reasonable accommodation, please email us at LCIEmployment@bhcpns.org.