*This position is available in Lorton/Arlington, Virginia OR Seaside, California*
This position will serve as an extension of the Corporate Organizational Management Services department. The Information Technology (IT) Quality and Process Improvement Manager is responsible for the overall development, implementation, and maintenance of
the IT Quality Management System (QMS). This position will serve as the organization's SME for IT Quality. Job Duties include: Ensure that the organization's QMS conforms to customer, internal, ISO 9001, and regulatory/legal requirements. Manage the monitoring,
measurement, and review of internal processes, especially those that affect the quality of the LoB services and those that measure our Agile and DevOps delivery to customers. Monitor quality control of contract deliverables, including performance metric data. Conduct
periodic management review meetings. Work with subject matter experts to document work flows. Support implementation of all corporate level process improvement initiatives including but not limited to ISO and CMMI. Develop, maintain and continuously update
IT processes/procedures to effectively review and assess program performance metrics, Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and other program documentation and artifacts. Support SLA, OLA, SOP action item follow-ups as well
as technical/program management reviews. Support customer facing QA/QC initiatives; to include implementing, monitoring and updating LoB/contract quality plans. Serve as the LoB system administrator for the IT electronic document repository including document
control. Handle all system reporting requests. Maintain LoB non-PAR metrics/dashboard. Document, deliver and track corrective and preventive action plans for the contract. Develop and conduct quality related training; to include coaching of quality initiatives,
processes and procedures.
Equal Employment/Affirmative Action employer including Vets and Disabled. For more information, view the EEO is the Law Poster and Pay Transparency Statement. For reasonable accommodation, please email us at LCIEmployment@bhcpns.org.